Bókun Help Center
Getting support with your Bókun account
We’re here for you throughout the holiday season, but please bear in mind that there may be a delay in our response.
Receiving payments
If you’re a Viator supplier, check Viator’s payment schedule here. Otherwise, we recommend checking with any OTAs or payment providers you work with to verify if your upcoming payments will be impacted.
Have you updated your availability?
Great! Don’t forget to add future availability to ensure you’re ready for those bookings to come in!
You've got questions? We've got answers!
Locate our FAQs and help articles using the search bar above or the menu panel to the left.
Useful links
Current Bókun status update
You can find the latest up-to-date status information on our status page.
New to Bókun?
Check out our guide to Get Started
Viator supplier?
Learn how to connect your Viator account to Bokun.
Not a Bókun customer yet?
Learn more about our products or pricing on our website and sign up for your free trial today.
Unable to find the answer to your query?
Get in touch with us:
Live chat
The easiest way to contact us is through our live chat service. Our live chat is open from 7a.m to 11 p.m GMT, Monday to Sunday.
To open a chat with us, simply tap the Chat button in the bottom right corner of the Help Center page.
Other ways to get in touch
When our team is not available via live chat, you will be able to submit your query through our online form, which’ll appear instead of the chat button. We’ll then get back to you within 24 hours with an answer.
